Remote Dental Tech Support Specialist

Envista; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Envista is seeking a Remote Technical Support Representative to assist customers, laboratories, clinicians, and internal partners with Nobel Biocare’s implant, restorative, and digital workflow solutions.

The role emphasizes diagnosing issues, delivering timely solutions, and educating users on products and software. You will work with teams across Customer Care, Sales, Clinical Affairs, Manufacturing, and Product Management to improve satisfaction and outcomes.

Qualifications

• Diploma or equivalent combination of education and experience preferred.
• 3–5 years of experience in technical support, dental laboratory operations, digital dentistry, CAD/CAM technology, healthcare technology, or related field.
• Experience supporting software, technical products, digital workflows, or customer-facing technical solutions.
• Prior experience in dental, medical device, healthcare, or laboratory industry strongly preferred.

Responsibilities

• Provide technical support for Nobel Biocare products, digital workflows, software applications, and restorative solutions.
• Troubleshoot and resolve customer, laboratory, and clinician inquiries related to products, software, equipment, and workflows.
• Guide customers through issue resolution by identifying root causes and recommending appropriate solutions.
• Accurately document customer interactions, investigations, and resolutions within designated systems.
• Escalate complex issues when necessary and collaborate with internal teams to drive timely resolution.
• Support customers with software navigation, digital treatment planning workflows, CAD/CAM processes, and product utilization.
• Assist with product updates, new product introductions, and technical communications.
• Contribute to the development and maintenance of technical documentation, support materials, and knowledge resources.
• Maintain current knowledge of company products, industry trends, and advancements in digital dentistry and implant solutions.

Skills

Analytical thinking

Communication

Customer service

Cross-functional teamwork

Training and education

Problem solving

Education

Diploma or equivalent

Tools

DTX Studio

NobelProcera

Exocad

3Shape

Microsoft Office

CRM systems

Job description

Envista is seeking a Remote Technical Support Representative to assist customers, laboratories, clinicians, and internal partners with Nobel Biocare’s implant, restorative, and digital workflow solutions.

The role emphasizes diagnosing issues, delivering timely solutions, and educating users on products and software. You will work with teams across Customer Care, Sales, Clinical Affairs, Manufacturing, and Product Management to improve satisfaction and outcomes.