Dental Tech Support Specialist — Fast, Expert Help

Carestream Dental LLC; United States; In loco; USD 46.000 - 48.000; Tempo pieno

Descrizione del lavoro

Carestream Dental LLC is seeking a Technical Support Specialist to answer technical support questions, provide application support, and guide clients in using computer technology in dental offices. The role requires diagnosing issues, escalating when needed, and maintaining thorough CRM records to minimize customer disruption.

The position emphasizes strong communication, independence, and fast-paced problem-solving with HIPAA-compliant data handling where applicable.

Competenze

• Demonstrated skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and effective working relationships with service/support groups.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Ability to work independently, manage competing priorities, and adapt in a fast-paced environment.
• Strong organizational, time management, and multitasking skills.

Mansioni

• Answer technical support questions and provide application support.
• Provide clients with technical guidance on the use of computer technology in dental offices.
• Diagnose and resolve issues using knowledge systems and technical resources.
• Document issues and resolutions thoroughly in the CRM.
• Escalate issues following the escalation guidelines as needed.
• Maintain and increase product knowledge via training and documentation.

Conoscenze

Problem analysis

Customer relations

Telephone etiquette

Verbal communication

Written communication

Formazione

High School Diploma or equivalent

College degree or equivalent experience

Descrizione del lavoro

Carestream Dental LLC is seeking a Technical Support Specialist to answer technical support questions, provide application support, and guide clients in using computer technology in dental offices. The role requires diagnosing issues, escalating when needed, and maintaining thorough CRM records to minimize customer disruption.

The position emphasizes strong communication, independence, and fast-paced problem-solving with HIPAA-compliant data handling where applicable.