Dental Tech Support & Customer Care Specialist

Panthera Dental; Yorba Linda (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

3 weeks vacation

Holiday closure

Life happens days

401K plan

Medical insurance

Job summary

Panthera Dental is seeking a Customer Service & Technical Support Representative to act as the control tower for technical support, guiding customers and collaborating with internal teams to move files forward efficiently.

You will provide rigorous technical guidance while addressing customer inquiries via phone and email, assist with online account creation and management, monitor shipments, and work closely with internal teams to meet personalized client needs in a fast-growing dental

Qualifications

• Experience in customer service or technical support (an asset).
• Strong sense of customer service and an empathetic approach.
• Proficiency with Microsoft Office Suite and computer systems.
• Positive attitude and a strong team spirit.

Responsibilities

• Answer technical questions from customers (via phone and email) regarding our products, our website, and credit card payments.
• Guide customers through the creation and management of their online accounts.
• Monitor shipments and take necessary steps in case of transportation or delivery issues.
• Collaborate with various internal teams to meet the personalized needs of our clientele.

Skills

Customer service

Technical support

MS Office

Computer systems

Team spirit

Job description

Panthera Dental is seeking a Customer Service & Technical Support Representative to act as the control tower for technical support, guiding customers and collaborating with internal teams to move files forward efficiently.

You will provide rigorous technical guidance while addressing customer inquiries via phone and email, assist with online account creation and management, monitor shipments, and work closely with internal teams to meet personalized client needs in a fast-growing dental