Scheduler I (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental; Irvine (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Glidewell Dental is seeking an administrative support professional in Irvine, CA to coordinate shipping dates, communicate changes with dental offices, and keep case tracking systems up to date. The role requires strong call center experience and reliable organization.

You will print RX photos, monitor production, and assign cases to technicians while keeping the workflow moving smoothly. This position is on-site with a focus on accurate data entry and timely communication.

Qualifications

• High school diploma or equivalent.
• 6–12 months of call center experience.

Responsibilities

• Verify and schedule shipping dates; serve as liaison to other departments.
• Communicate changes to shipping dates with dental offices by phone or email.
• Update case tracking systems (e.g., DL+) with shipping date changes.
• Coordinate model printing with the digital team.
• Monitor production flow and adjust shipping dates as needed.
• Prioritize rush cases and coordinate with management and call center staff.
• Inform next shift of production updates and key management notes.
• Ensure RX photos are present and print them when required.
• Use GO Location Scan to track case location and status on the floor.
• Print prescriptions from work order system as needed.
• Assign cases to Dental Technicians via DL Touch.
• Monitor Outlook inbox and handle duties as assigned.

Skills

Call center experience

Customer service

Phone communication

Multitasking

Education

High School diploma or equivalent

Tools

DL+ system

Go Location Scan

DL Touch

Job description

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay Rate: $18.00/hr