Scheduler I (Monday to Friday 9:00am to 6:00pm)

Glidewell-Laboratories; Irvine (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Glidewell-Laboratories in Irvine, CA, seeks an administrative support associate to verify and schedule shipping dates, scan cases, and liaise with other departments.

You will communicate with dental offices by phone or email, update tracking systems, coordinate model printing, and assist with rush cases while staying organized and responsive.

This role requires a high school diploma and 6–12 months in a call center environment, with proficiency in Outlook and case-tracking tools.

Qualifications

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Responsibilities

• Provides administrative support, verifying and scheduling shipping dates, scanning cases, and liaising with other departments.
• Advises dental offices of shipping date changes by phone or email using scripts or templates.
• Updates case tracking systems to reflect changes in shipping dates.
• Coordinates with the digital team for model printing.
• Monitors production flow and adjusts shipping dates as needed.
• Manages rush case flow and coordinates with management to ensure timely completion.
• Notifies next shift of important production updates.
• Ensures RX photos are present and prints them; locates cases for material consolidation.
• Uses GO Location Scan to track case location and status on the production floor.
• Prints/reprints prescriptions from tracking systems.
• Timely scans cases to update location as they move.
• Assigns cases to Dental Technicians via DL Touch.
• Monitors Outlook inbox.
• Performs other duties as directed.

Education

High school diploma or equivalent

Job description

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.


• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.


• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.


• Creates modeless case pan; coordinates with digital team for model printing.


• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.


• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.


• Informs next work shift team of important production updates, including necessary management team.


• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.


• Utilizes GO Location Scan to keep track of cases location and status on production floor.


• Prints/reprints prescriptions from work order/case tracking system as necessary.


• Timely scans cases to update location tracking as cases move are moved to different locations.


• Assigns cases to Dental Technicians through DL Touch.


• Monitors Outlook email inbox.


• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.


• Minimum six (6) months to one (1) year of call center experience.

Pay Rate: $18.00/hr