Dental Solutions Advisor I

Glidewell Dental; Irvine (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Glidewell Dental in Irvine, CA is seeking a customer service professional to support clinicians and patients. You will handle inbound calls, provide product information, track ship dates and update account records with call notes.

You will collaborate with dental technicians and managers to resolve cases and ensure smooth service delivery. Strong emphasis on problem solving, customer retention, and adherence to call center policies.

Qualifications

• Minimum two years of ACD experience and/or five years of customer service experience or three years in dental background.
• Bachelor’s degree preferred; high school diploma required.

Responsibilities

• Coordinates and performs department support activities and serves as liaison between divisions.
• Answers inbound calls and provides information on products; checks ship dates and updates account information.
• Inputs call notes in the system and communicates with customers, colleagues, dental technicians and managers.
• Assists doctors in selecting products best suited for cases and follows up on requests.

Skills

Customer service

Communication

Call center support

Problem solving

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree, preferred

Job description

Glidewell Dental in Irvine, CA is seeking a customer service professional to support clinicians and patients. You will handle inbound calls, provide product information, track ship dates and update account records with call notes.

You will collaborate with dental technicians and managers to resolve cases and ensure smooth service delivery. Strong emphasis on problem solving, customer retention, and adherence to call center policies.