Dental Scheduling Coordinator - Patient Care & Billing

Triangle-Family-Dentistry; Wake Forest (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Triangle Family Dentistry - Heritage Branch in Wake Forest, NC is hiring a Scheduling Coordinator. You will check out patients, collect balances, review the schedule, book appointments, and answer phones while coordinating with the insurance process.

The role requires 1+ year of scheduling/administrative experience, proficiency in Dentrix and Microsoft Office, and the ability to manage multiple tasks with confidentiality.

Qualifications

• 1+ year of administrative front office or patient advocate experience.
• Experience in dental or medical settings preferred.
• Strong organization and multi-tasking abilities.
• Ability to work independently and in a team.
• Ability to maintain confidentiality with patients.

Responsibilities

• Answering phone calls and scheduling appointments for new and existing patients.
• Collect all payments and outstanding balances.
• Call insurance companies for benefit breakdowns and enter data into Dentrix.
• Review and audit patient information in Dentrix.
• Manage appointment calendars and ensure schedule accuracy.
• Coordinate with clinical team to ensure smooth patient flow.
• Present treatment plans when necessary.
• Respond to inquiries from doctors, patients, and staff.
• Perform general office duties as required.

Skills

Administrative experience

Front office

Patient advocate

Phone support

Tools

Dentrix

Microsoft Office

Practice Management Software

Job description

Triangle Family Dentistry - Heritage Branch in Wake Forest, NC is hiring a Scheduling Coordinator. You will check out patients, collect balances, review the schedule, book appointments, and answer phones while coordinating with the insurance process.

The role requires 1+ year of scheduling/administrative experience, proficiency in Dentrix and Microsoft Office, and the ability to manage multiple tasks with confidentiality.