Scheduling Coordinator

Triangle-Family-Dentistry; Wake Forest (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Triangle Family Dentistry - Heritage Branch in Wake Forest, NC is hiring a Scheduling Coordinator. You will check out patients, collect balances, review the schedule, book appointments, and answer phones while coordinating with the insurance process.

The role requires 1+ year of scheduling/administrative experience, proficiency in Dentrix and Microsoft Office, and the ability to manage multiple tasks with confidentiality.

Qualifications

• 1+ year of administrative front office or patient advocate experience.
• Experience in dental or medical settings preferred.
• Strong organization and multi-tasking abilities.
• Ability to work independently and in a team.
• Ability to maintain confidentiality with patients.

Responsibilities

• Answering phone calls and scheduling appointments for new and existing patients.
• Collect all payments and outstanding balances.
• Call insurance companies for benefit breakdowns and enter data into Dentrix.
• Review and audit patient information in Dentrix.
• Manage appointment calendars and ensure schedule accuracy.
• Coordinate with clinical team to ensure smooth patient flow.
• Present treatment plans when necessary.
• Respond to inquiries from doctors, patients, and staff.
• Perform general office duties as required.

Skills

Administrative experience

Front office

Patient advocate

Phone support

Tools

Dentrix

Microsoft Office

Practice Management Software

Job description

Triangle Family Dentistry - Heritage Branch, 1936 Heritage Branch Rd, Wake Forest, North Carolina, United States of America

Job Description

Posted Monday, August 24, 2026 at 4:00 AM

At Triangle Family Dentistry, we always want our patients to feel comfortable in our office. Our compassionate, judgement-free team is committed to building strong relationships with each of our patients to create personalized treatment plans that treat dental issues at their source. Dentistry is not just a profession to us, it’s a true passion, and we believe this shines through in the care we provide to our patients every single day!

Position Summary:

The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities:

• Answering phone calls, creating appointments for both new and existing patients
• Collect all monies due for services rendered
• Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Dentrix)
• Review/audit patients and update status in Dentrix
• Review upcoming schedules for accuracy of appointments and frequency limitations
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Confirm appointments not confirmed through Yapi software
• Scan EOB’s and call doctors to request updated Pano x-rays
• Create dental claims and electronically send each day
• Accurately correspond with patients verbally and via email
• Oversee appointment schedule to create a seamless yet productive day
• Coordinate and collaborate with clinical team to ensure seamless patient management experience
• Present treatment plans when necessary
• Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties as required

Qualifications:

• 1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
• Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs
• Is well-organized and able to prioritize multiple tasks and responsibilities
• Ability to demonstrate independent thinking and exercise good/sound judgment
• Ability to perform frequent, repetitive work with attention to detail
• Ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and take responsibility for own actions
• Ability to exercise confidentiality with patients and patient care
• Ability to work both independently and in a team environment

Triangle Family Dentistry - Heritage Branch, 1936 Heritage Branch Rd, Wake Forest, North Carolina, United States of America