Dental Scheduler

Crescent Community Health Center; Dubuque (IA); On-site; USD 32,000 - 45,000; Full time

Job summary

Crescent Community Health Center is hiring a Dental Scheduler to manage and coordinate dental appointments, ensuring efficient patient flow and high service levels. You will schedule and confirm visits, coordinate with staff calendars, and communicate details to patients clearly and professionally.

Requirements include 1–2 years in a dental/healthcare setting, strong organizational skills, and proficiency with scheduling software and EHR systems.

Qualifications

• High school diploma required; coursework in healthcare admin preferred.
• 1–2 years in a dental office or healthcare setting preferred.
• Experience with scheduling and patient appointments required.
• Familiarity with dental insurance processes and patient billing preferred.
• Strong organizational and communication skills; HIPAA compliance essential.

Responsibilities

• Schedule and confirm dental appointments, ensuring optimal utilization.
• Coordinate calendars with dental professionals and staff.
• Communicate appointment details, rescheduling, and cancellations clearly.
• Maintain accurate records of patient appointments and interactions.
• Provide exceptional customer service and address patient inquiries.
• Collaborate with other departments to ensure seamless care delivery.
• Assist in developing scheduling policies to improve efficiency.
• Monitor scheduling metrics and patient flow for improvements.

Skills

Organizational skills

Communication

Scheduling software

EHR systems

HIPAA compliance

Customer service

Teamwork

Education

High school diploma

Healthcare admin coursework

Tools

Dental scheduling software

Electronic Health Records (EHR)

Job description

Job Purpose:- The Dental Scheduler at Crescent Community Health Center is responsible for managing and coordinating dental appointments, ensuring efficient scheduling and optimal patient flow. This role is crucial in maintaining high levels of patient satisfaction and operational efficiency within the dental department.Key Responsibilities:- Schedule and confirm dental appointments, ensuring optimal utilization of dental staff and resources.- Coordinate with dental professionals to manage their calendars and availability.- Communicate effectively with patients regarding appointment details, rescheduling, and cancellations.- Maintain accurate and up-to-date records of patient appointments and interactions.- Address patient inquiries and concerns related to scheduling, providing exceptional customer service.- Collaborate with other departments to ensure seamless patient care and service delivery.- Assist in the development and implementation of scheduling policies and procedures to improve efficiency.- Monitor and report on scheduling metrics and patient flow to identify areas for improvement.Required Education:- High school diploma or equivalent required.- Additional certification or coursework in healthcare administration or dental office management is preferred.Required Experience:- Minimum of 1-2 years of experience in a dental office or healthcare setting.- Experience with scheduling and managing patient appointments.- Familiarity with dental insurance processes and patient billing.Required Skills and Abilities:- Strong organizational skills with the ability to manage multiple tasks efficiently.- Excellent communication skills, both verbal and written, to interact effectively with patients and staff.- Proficiency in using dental scheduling software and electronic health records.- Ability to maintain confidentiality and adhere to HIPAA regulations.- Customer service-oriented with a friendly and professional demeanor.- Detail-oriented with strong problem-solving abilities.- Ability to work collaboratively in a team environment.