Dental Revenue Cycle Specialist

The Friedman School of Nutrition Science and Policy; Boston (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

Tufts University School of Dental Medicine is seeking a on-site Patient Financial Coordinator to support the Revenue Cycle Operations team. The role focuses on accurate data entry for patient demographics and insurance information, ensuring full frontend collections and clear communication of financial responsibilities to patients.

Responsibilities include verifying eligibility, obtaining pre-treatment forms, following up with insurers and internal teams, and maintaining meticulous records.

Qualifications

• Bachelor’s or higher preferred; alternative 1–3 years finance/healthcare experience accepted.
• CDC certification required within 1 year of hire or already held.
• Strong knowledge of dental/medical insurance processes, eligibility and benefits.

Responsibilities

• Ensures timely entry of patient demographics, insurance info and self-pay coordination.
• Explains financial responsibilities to patients and answers treatment cost inquiries.
• Maintains 100% accuracy and thorough documentation in patient accounts.
• Verifies insurance eligibility, benefits and coverage for planned treatments.
• Obtains necessary pre-treatment forms and follows up with insurers and internal teams.
• Ensures patients understand deductibles, co-pays and non-covered services at point of service.
• Communicates with residents, clinic administration and providers to meet compliance standards.
• Performs additional duties as assigned.

Skills

Customer service

Emotional intelligence

Communication

Attention to detail

Organizational skills

Excel

Independent

Education

Bachelor’s degree or higher preferred

High School diploma + 1–3 years finance/healthcare experience

Dental coder certification (CDC) or within 1 year

Tools

axiUm software

Microsoft Excel

Insurance verification systems

Job description

Tufts University School of Dental Medicine is seeking a on-site Patient Financial Coordinator to support the Revenue Cycle Operations team. The role focuses on accurate data entry for patient demographics and insurance information, ensuring full frontend collections and clear communication of financial responsibilities to patients.

Responsibilities include verifying eligibility, obtaining pre-treatment forms, following up with insurers and internal teams, and maintaining meticulous records.