Dental Patient Financial Navigator

Tufts University; Boston (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

Tufts University is seeking a Patient Financial Coordinator for the School of Dental Medicine's Revenue Cycle Operations. The role focuses on accurate data entry, patient education about financial responsibilities, and timely follow-up with insurers to secure front-end payments.

Onsite, full-time; requires strong EQ, excellent communication, and proficiency in Excel. Prior dental/medical insurance knowledge and the CDC certification are preferred. Monday–Friday schedule with occasional evenings.

Qualifications

• Must have at least a Bachelor's or Associate's Degree or a High School diploma with 1–3 years of finance-related experience.
• Knowledge of dental/medical insurances, eligibility and coverage is preferred.
• Solid communication, EQ and customer-service orientation are essential.
• Experience coordinating benefits and understanding pre-claims requirements is a plus.
• Proficiency with Excel and ability to learn new systems quickly.

Responsibilities

• Ensure accurate entry of patient demographics and insurance data to support front-end collections.
• Review accounts with patients and explain financial responsibilities for treatment.
• Follow up with insurers, students, residents, patients and internal teams.
• Document actions in patient accounts and ensure waivers and pre-treatment forms are obtained.
• Communicate eligibility and coverage inquiries and advise on resolutions as needed.
• Maintain attention to detail in a deadline-driven environment.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Interpersonal skills

Excel knowledge

Leadership

Analytical thinking

Education

Bachelor's or Associate's Degree

High School diploma/GED

Tools

axiUm software

Job description

Tufts University is seeking a Patient Financial Coordinator for the School of Dental Medicine's Revenue Cycle Operations. The role focuses on accurate data entry, patient education about financial responsibilities, and timely follow-up with insurers to secure front-end payments.

Onsite, full-time; requires strong EQ, excellent communication, and proficiency in Excel. Prior dental/medical insurance knowledge and the CDC certification are preferred. Monday–Friday schedule with occasional evenings.