Dental Receptionist - Patient Experience & Scheduling Pro

Specialized Dental Partners; Charlotte (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Flexible Spending & Health Savings

Life & Disability Insurance

Employee Assistance & Wellness

Additional Voluntary Benefits

Job summary

Specialized Dental Partners in Charlotte, NC is seeking a friendly Dental Receptionist to be the first contact for patients, handling appointments, insurance verification, and billing support. You will help maintain a welcoming environment and support daily operations with accuracy and professionalism.

The role is full-time, Monday through Thursday, 7am–4pm, offering competitive compensation and benefits. Join a collaborative team focused on patient care and efficient practice operations.

Qualifications

• High school diploma or equivalent.
• Customer service, healthcare, scheduling or patient-facing experience.
• Excellent communication and customer service skills.
• Reliable, organized, and detail-oriented.
• Proficiency with computers, including Microsoft Office applications.

Responsibilities

• Greet patients warmly and ensure a welcoming, professional environment.
• Schedule and confirm appointments, manage provider calendars.
• Answer phone calls, respond to inquiries, and manage patient communication.
• Verify insurance coverage and obtain necessary pre-authorizations.
• Process payments, handle billing, and maintain accurate financial records.
• Maintain patient records and ensure accurate data entry.
• Coordinate patient flow and assist with administrative support as needed.
• Ensure compliance with patient confidentiality and HIPAA regulations.

Skills

Customer service

Scheduling

Phone etiquette

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Specialized Dental Partners in Charlotte, NC is seeking a friendly Dental Receptionist to be the first contact for patients, handling appointments, insurance verification, and billing support. You will help maintain a welcoming environment and support daily operations with accuracy and professionalism.

The role is full-time, Monday through Thursday, 7am–4pm, offering competitive compensation and benefits. Join a collaborative team focused on patient care and efficient practice operations.