Dental reception/Appointment Coordinator

Schaeflen Management LLC; Washington Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Schaeflen Management LLC is seeking a reliable Dental Practice Reception/Appointment Coordinator to convert patient inquiries into scheduled appointments at our Springfield, PA practice. The ideal candidate communicates confidently, follows through, and is driven to exceed appointment and patient-service expectations.

You will handle front desk operations, manage a high-volume schedule, and collaborate with clinical staff to ensure a seamless patient experience.

Qualifications

• Demonstrated success in inside sales or appointment setting.
• Experience converting inquiries into scheduled appointments.
• Strong communication and follow-up skills.

Responsibilities

• Respond to phone, online, and referral inquiries to convert qualified leads into appointments.
• Make proactive outbound calls and follow-ups for prospective and overdue patients.
• Explain services, treatment options, financing, and emphasize timely care to boost acceptance.
• Maintain a full schedule by tracking opportunities, filling cancellations, confirming appointments, and reducing no-shows.
• Meet or exceed appointment-setting, follow-up, retention, and patient service goals.
• Manage front desk operations including check-in/out, billing, financing, and inquiries.
• Document patient interactions accurately in the practice management system.

Skills

Inside sales

Appointment setting

Patient scheduling

Customer service

Tools

Dentrix

Eaglesoft

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

About the Role:

Schaeflen Management LLC is seeking a reliable, motivated Dental Practice Reception/Appointment Coordinator to turn patient inquiries and follow-ups into scheduled appointments at our Springfield, PA practice. The right candidate communicates confidently, follows through consistently, and is driven to exceed appointment, service, and patient-experience expectations. If you enjoy connecting with people, overcoming scheduling objections, and keeping a busy dental schedule full, we want to hear from you!

Responsibilities:

• Respond promptly and professionally to phone, online, and referral inquiries, with the goal of converting each qualified lead into a scheduled appointment
• Make proactive outbound calls and send follow-up messages to prospective, overdue, and unscheduled patients
• Confidently explain services, treatment recommendations, financing options, and the value of timely care to encourage appointment and case acceptance
• Maintain a full, productive schedule by tracking open opportunities, filling cancellations, confirming appointments, and reducing no-shows
• Consistently meet or exceed appointment-setting, follow-up, retention, and patient service expectations
• Manage front desk operations, including patient check-in/check-out, billing, financing, collections, and phone inquiries
• Document every patient interaction accurately in the practice management system and complete all promised follow-ups on time
• Collaborate with clinical and administrative team members to provide a seamless, positive patient experience

Requirements:

• Demonstrated success in inside sales, appointment setting, patient scheduling, or customer service, with a proven ability to convert inquiries into commitments
• Reliable and accountable, with consistent attendance, punctuality, follow-through, and attention to detail
• Self-motivated, goal-oriented, and energized by meeting or exceeding performance expectations
• Confident communicator who can build trust, handle objections, and ask for the appointment
• Persistent and professional in follow-up without losing a patient-first approach
• Able to multitask, stay organized, and manage a high volume of calls and scheduling activity in a fast-paced environment
• Prior dental office, medical front desk, or healthcare administration experience is a plus
• Familiarity with dental practice management software such as Dentrix, Eaglesoft, or a similar platform is preferred
• Knowledge of dental treatment coordination is a plus

About Us:

Schaeflen Management LLC is a dental practice management company dedicated to delivering exceptional patient care and operational excellence across its practices. Our team is passionate about creating a welcoming environment where both patients and employees feel valued. We invest