Dental Appointment Concierge | Elevate Patient Experience

Schaeflen Management LLC; Washington Township (NJ); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus

Competitive salary

Health insurance

Paid time off

Training & development

Resumo da oferta

Schaeflen Management LLC is seeking a reliable Dental Practice Reception/Appointment Coordinator to convert patient inquiries into scheduled appointments at our Springfield, PA practice. The ideal candidate communicates confidently, follows through, and is driven to exceed appointment and patient-service expectations.

You will handle front desk operations, manage a high-volume schedule, and collaborate with clinical staff to ensure a seamless patient experience.

Qualificações

• Demonstrated success in inside sales or appointment setting.
• Experience converting inquiries into scheduled appointments.
• Strong communication and follow-up skills.

Responsabilidades

• Respond to phone, online, and referral inquiries to convert qualified leads into appointments.
• Make proactive outbound calls and follow-ups for prospective and overdue patients.
• Explain services, treatment options, financing, and emphasize timely care to boost acceptance.
• Maintain a full schedule by tracking opportunities, filling cancellations, confirming appointments, and reducing no-shows.
• Meet or exceed appointment-setting, follow-up, retention, and patient service goals.
• Manage front desk operations including check-in/out, billing, financing, and inquiries.
• Document patient interactions accurately in the practice management system.

Conhecimentos

Inside sales

Appointment setting

Patient scheduling

Customer service

Ferramentas

Dentrix

Eaglesoft

Descrição da oferta de emprego

Schaeflen Management LLC is seeking a reliable Dental Practice Reception/Appointment Coordinator to convert patient inquiries into scheduled appointments at our Springfield, PA practice. The ideal candidate communicates confidently, follows through, and is driven to exceed appointment and patient-service expectations.

You will handle front desk operations, manage a high-volume schedule, and collaborate with clinical staff to ensure a seamless patient experience.