Dental Clinic Front Desk & Records Specialist

eBusiness Solutions Inc.; Franklin (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Division of Community Health Services is seeking a Dental Public Health Office Assistant to support clerical and front-office operations in health department dental clinics in Franklin, Tennessee. This on-site role ensures smooth patient flow and accurate records.

Responsibilities include scheduling, registration, data entry, referrals, and cash handling, with a requirement of a high school diploma and two years of customer service/clerical experience.

Qualifications

• At least two years of full-time customer service or clerical experience.
• Successful Tennessee Bureau of Investigation background check.
• High school diploma or equivalent; college coursework may substitute for experience.

Responsibilities

• Schedule and manage patient appointments, including check-in/out, reminders, and follow-up.
• Register patients with demographic information and review eligibility for federal/state programs.
• Enter and retrieve information using health department management systems and other required software platforms.
• Coordinate referrals, prior authorizations, insurance documentation, and medical information release approvals.
• Compile forms, scan and index records into the electronic dental record, and support clinic flow.
• Process and balance the cash drawer while following fiscal responsibility procedures.
• Inform clients of program rights and responsibilities and maintain a positive, cooperative work environment.
• Travel to regional sites as needed within the service area.

Skills

Customer service

Clerical work

Office administration

Education

High school diploma or equivalent

College coursework substitute for experience

Tools

Health department management systems

Required software platforms

Job description

Division of Community Health Services is seeking a Dental Public Health Office Assistant to support clerical and front-office operations in health department dental clinics in Franklin, Tennessee. This on-site role ensures smooth patient flow and accurate records.

Responsibilities include scheduling, registration, data entry, referrals, and cash handling, with a requirement of a high school diploma and two years of customer service/clerical experience.