Dental Practice Operations Leader

Heartland Dental LLC; Moon Township (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

6 paid holidays

Paid time off

Continuing education

Mentor network

Technology tools

Job summary

Heartland Dental is seeking a Practice Manager of Operations to join Greater Pittsburgh Dental Group and help lead daily operations, align teams, and deliver exceptional patient care in the Pittsburgh area.

You will drive annual top 10 business goals, oversee staff development, and partner with Doctors to meet financial and clinical objectives. Strong communication and leadership are essential for success in this role.

Qualifications

• Associate’s or Bachelor’s degree or 3 - 5 years’ leadership experience
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Responsibilities

• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Skills

Leadership

Communication

Analytical thinking

Problem solving

Customer service

Education

Associate/Bachelor's degree

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations to join Greater Pittsburgh Dental Group and help lead daily operations, align teams, and deliver exceptional patient care in the Pittsburgh area.

You will drive annual top 10 business goals, oversee staff development, and partner with Doctors to meet financial and clinical objectives. Strong communication and leadership are essential for success in this role.