Dental Practice Operations Leader

Heartland Dental LLC; Lakeland (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Heartland Dental LLC is seeking a Practice Manager of Operations to partner with doctors and lead the business side of the supported dental office in Lakeland, FL.

You will focus on training, goal setting, servant leadership, and daily huddles to drive performance, patient care, and team engagement. The role emphasizes growth, learning, and strong teamwork within a patient‑centered culture.

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentially and team ethics

Responsibilities

• Prioritize and complete PMO training to develop technical, commitment and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Skills

Leadership

Communication

Coaching

Conflict resolution

Customer-focused

Education

Associate’s or Bachelor’s degree or 3-5 years leadership experience

Tools

Dentrix

Job description

Heartland Dental LLC is seeking a Practice Manager of Operations to partner with doctors and lead the business side of the supported dental office in Lakeland, FL.

You will focus on training, goal setting, servant leadership, and daily huddles to drive performance, patient care, and team engagement. The role emphasizes growth, learning, and strong teamwork within a patient‑centered culture.