Dental Practice Operations Lead

Heartland Dental LLC; Lutz (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

PTO

Job summary

Heartland Dental LLC is seeking a Practice Manager of Operations for Smile Design Lutz to lead and support the dental team in delivering exceptional patient care. You will partner with the Doctor, drive goals, and implement a patient-centric, growth-minded operations approach in a fast-paced setting.

The role emphasizes servant leadership, cross-functional collaboration, and continuous learning, with opportunities for professional development and alignment with the Doctor-led, hygiene-driven

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentially and team ethics

Responsibilities

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Bell Leadership Training every 18-24 months
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Job description

Heartland Dental LLC is seeking a Practice Manager of Operations for Smile Design Lutz to lead and support the dental team in delivering exceptional patient care. You will partner with the Doctor, drive goals, and implement a patient-centric, growth-minded operations approach in a fast-paced setting.

The role emphasizes servant leadership, cross-functional collaboration, and continuous learning, with opportunities for professional development and alignment with the Doctor-led, hygiene-driven