Dental Patient Service Representative - Administrative

Dental Care of Alexandria and McLean; McLean (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Benefits

401(k) Plan

Team-Oriented Environment

Job summary

Dental Care of McLean is seeking a Patient Service Representative to support the administrative team with a patient-first mindset in a team-based dental office. Responsibilities include greeting patients, answering phones, scheduling appointments, and assisting with treatment planning financials.

The role emphasizes excellent customer service, flexibility, and collaboration with staff and the Office Manager to ensure smooth daily operations and positive patient experiences.

Qualifications

• Experience in customer service preferred.
• Willingness to learn and start in dental field.
• Ability to handle multiple tasks in a team environment.

Responsibilities

• Greet patients with a smile and acknowledge arrival/dismissal.
• Respond to patient questions following DCA policies.
• Answer telephones and assist callers.
• Schedule appointments and maintain appointment book.
• Post charges and payments to patient accounts.
• Follow up on no-shows and appointment cancellations.
• Maintain a clean and friendly waiting area for patients.

Skills

Customer Service

Scheduling

Phone Handling

Office Administration

Job description

Dental Care of McLean is looking for a Patient Service Representative to join our administrative team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: Apply to discuss
• Hours: 40 Hours/week (8AM-5PM, 1 Hour Break)
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities include:

• -Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• -Respond to patient questions and or concerns according to DCA Policies
• -Answering Telephones
• -Scheduling Appointments
• -Maintaining Appointment Book
• -Confirming Appointments
• -Follow up on no shows/cancellation of Appointments
• -Register Patients on sign in sheet
• -Post charges and payments to patient accounts
• -Checking voicemail on a daily basis
• -Maintain a clean and friendly waiting area for patients