Dental Patient Services Specialist

Dental Care of Alexandria and McLean; McLean (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Benefits

401(k) Plan

Team-Oriented Environment

Job summary

Dental Care of McLean is seeking a Patient Service Representative to support the administrative team with a patient-first mindset in a team-based dental office. Responsibilities include greeting patients, answering phones, scheduling appointments, and assisting with treatment planning financials.

The role emphasizes excellent customer service, flexibility, and collaboration with staff and the Office Manager to ensure smooth daily operations and positive patient experiences.

Qualifications

• Experience in customer service preferred.
• Willingness to learn and start in dental field.
• Ability to handle multiple tasks in a team environment.

Responsibilities

• Greet patients with a smile and acknowledge arrival/dismissal.
• Respond to patient questions following DCA policies.
• Answer telephones and assist callers.
• Schedule appointments and maintain appointment book.
• Post charges and payments to patient accounts.
• Follow up on no-shows and appointment cancellations.
• Maintain a clean and friendly waiting area for patients.

Skills

Customer Service

Scheduling

Phone Handling

Office Administration

Job description

Dental Care of McLean is seeking a Patient Service Representative to support the administrative team with a patient-first mindset in a team-based dental office. Responsibilities include greeting patients, answering phones, scheduling appointments, and assisting with treatment planning financials.

The role emphasizes excellent customer service, flexibility, and collaboration with staff and the Office Manager to ensure smooth daily operations and positive patient experiences.