Patient Service Representative

Dental Care Alliance; Falls Church (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability benefits

401(k) plan

Access to modern dental technology

Disability benefits

401(k) plan

Team environment

Job summary

A dental practice in Falls Church, VA is seeking a Patient Service Representative to provide high-level patient care in a team-oriented environment. The role involves greeting patients, answering inquiries, scheduling appointments, and assisting with treatment plans. Ideal candidates should have a passion for exceptional customer service. The position offers a full-time schedule from Monday to Friday, along with health benefits and a supportive work environment.

Qualifications

• Preferred experience working in a dental, medical, or health-care office.
• Exceptional customer service skills required.
• Experience answering telephone and handling inquiries.

Responsibilities

• Acknowledge, smile and greet patients upon arrival/dismissal.
• Respond to patient questions according to policies.
• Answering phones and scheduling appointments.
• Confirm appointments and follow up on no-shows or cancellations.
• Maintain a clean, welcoming waiting area and collaborate with staff.

Skills

Exceptional customer service skills

Experience answering telephone

Knowledge of insurance plans (HMO/PPO)

Job description

Dental Associates of Northern Virginia is looking for a Patient Service Representative in Falls Church, VA to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Full-time Hours: Monday – Friday 8am – 5pm

Position Overview

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and a desire to get started in the dental field. The person will support all the staff members and patients in the office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients’ lives through exceptional oral care.

What we offer

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

How to Apply

If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and/or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign-in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.

The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.