Patient Experience & Scheduling Specialist

Georgia School of Orthodontics; Duluth (GA); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Georgia School of Orthodontics is seeking a Patient Experience Coordinator in Duluth, GA. The role serves as the first point of contact for patients, assists in scheduling, and supports the Patient Experience department and staff.

The position involves handling inbound/outbound calls, scheduling, and helping convert leads to new patients, with daily/weekly/monthly reporting duties and collaboration with dental teams.

Formación

• Bachelor’s degree or equivalent.
• 1–3 years of related experience and/or training.

Responsabilidades

• Answer all in-bound calls and schedule appointments accordingly.
• Coordinate communication between patients, family members, dental staff, administrative staff, or insurance providers in a timely manner.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Schedule new and follow-up appointments for patients.
• Provides daily, weekly and monthly patient reports as required or instructed.
• Interview patients or their representatives to identify problems relating to care.
• Refer patients to appropriate dental care services or resources.
• Maintain knowledge of community services and resources available to patients.
• Obtain payment for services provided on account.
• Performs other related duties as assigned by management.
• Assist with outbound calls to follow up with website leads and appointment requests according to GSO’s Best Practice Sales & Nurturing Protocol. Answer inbound calls from web leads/potential patients, be a problem solver to assist caller in making orthodontic care decisions.

Educación

Bachelor’s degree or equivalent

1–3 years of related experience

Descripción del empleo

Georgia School of Orthodontics is seeking a Patient Experience Coordinator in Duluth, GA. The role serves as the first point of contact for patients, assists in scheduling, and supports the Patient Experience department and staff.

The position involves handling inbound/outbound calls, scheduling, and helping convert leads to new patients, with daily/weekly/monthly reporting duties and collaboration with dental teams.