Dental Front Desk Specialist — Part-Time (Saturdays)

Georgia School of Orthodontics; Atlanta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Georgia School of Orthodontics is seeking a Part-time Front Desk Coordinator for Saturdays in Atlanta, GA. You will be the first point of contact, delivering excellent customer service and handling patient check-ins/outs, scheduling, and communications with the billing team.

The role requires 2 years of medical/dental front desk experience, a GED or high school diploma, and bilingual English/Spanish is preferred. This on-site position supports clinical operations and patient experiences.

Qualifications

• High school diploma or general education degree (GED).
• Two years of medical or dental front desk experience.
• Bilingual in English and Spanish (preferred but not required).

Responsibilities

• Check patients in and out, while providing excellent customer service.
• Complete opening and closing procedures for better office flow.
• Review account before the patient’s appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
• Collect payments and answer or transfer any payment questions to the billing department.
• Update/Change patient payment methods as needed.
• Verify new patient forms have been completed accurately and maintain confidentiality of information.
• Call “no-show” patients to reschedule, next-day starts, and records to confirm appointments.
• Scan patient forms and upload to patient account.
• Start contracts for all new patients to begin treatment.
• Update new insurance information in patient files to ensure the billing department can verify patient insurance.
• Keep all necessary patient forms stocked and ready for use.
• Answer clinic phone and schedule patients ensuring a smooth experience.
• Record detailed notes on all interactions with patients over the phone within the patient’s file.
• Print daily schedule and reports for confirming appointments.
• Check emails, voicemails and follow up with patients accordingly.
• Provide and maintain detailed notes on all patient phone calls in appropriate systems.
• Maintain a professional front desk during phone calls and other patient interactions.
• Communicate with patients any issues in treatment or customer service related issues.

Skills

Customer service

Front desk experience

Bilingual English/Spanish

Education

GED

Job description

Georgia School of Orthodontics is seeking a Part-time Front Desk Coordinator for Saturdays in Atlanta, GA. You will be the first point of contact, delivering excellent customer service and handling patient check-ins/outs, scheduling, and communications with the billing team.

The role requires 2 years of medical/dental front desk experience, a GED or high school diploma, and bilingual English/Spanish is preferred. This on-site position supports clinical operations and patient experiences.