Patient Care Coordinator

Innovate 32; Rochester (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Holiday pay

PTO + additional gifted hours

Ongoing training and careerdevelopment

Scrub allowance

401(k) retirement plan

Job summary

Great Lakes Dental Partners is seeking a patient care coordinator for Rochester Dental Center to greet patients, answer calls, schedule appointments, and maintain accurate records with a friendly, professional demeanor.

You will coordinate front desk operations, handle inquiries, and support the dental team to ensure a smooth patient flow and positive visit experience. Dental experience and strong customer service are required; a benefits package is provided.

Qualifications

• 1 year dental experience.
• Ability to present treatment plans to patients.
• Customer service or administrative experience, preferably in dental/healthcare.
• Ability to work in a fast-paced environment and stay calm under pressure.
• Strong attention to detail in patient records and tasks.

Responsibilities

• Manage front desk operations, including greeting patients, answering calls, and scheduling appointments.
• Maintain accurate patient records and update demographics and documentation for visits.
• Handle patient inquiries, concerns, and complaints professionally to ensure satisfaction.
• Collaborate with the dental team to maintain a seamless patient flow and on-time visits.
• Participate in meetings and ongoing training to enhance knowledge of dental procedures and admin tasks.
• Uphold practice policies and safety standards to ensure regulatory compliance.
• Keep treatment environment clean and restock supplies as necessary.
• Coordinate patient scheduling to maximize provider productivity.

Skills

Dental experience

Treatment plan presentation

Customer service experience

Administrative experience

Attention to detail

Job description

Description

Rochester Dental Center is a leading dental practice committed to delivering high-quality dental care to our patients. We pride ourselves on our exceptional team of professionals dedicated to creating a comfortable and friendly environment for our patients. We are currently seeking a patient care coordinator to join our team and contribute to the continued success of our practice.

Qualifications:

• 1 Year Dental Experience
• Proven ability to present treatment plans
• Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.
• Ability to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure.
• Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks.
• Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.

Perks and Benefits:

• Health, vision, and dental insurance
• Holiday pay, PTO + additional gifted hours
• Ongoing training and career development opportunities
• Scrub allowance
• 401(k) retirement plan

Responsibilities:

• Manage front desk operations, including answering phone calls, scheduling appointments, and greeting patients with a friendly and professional demeanor.
• Maintain accurate patient records, update demographic information, and ensure necessary documentation is completed for each visit.
• Handle patient inquiries, concerns, and complaints promptly and professionally, striving for total patient satisfaction.
• Collaborate with the dental team to facilitate a seamless patient flow, ensuring that each visit is comfortable, efficient, and on schedule.
• Actively participate in team meetings, training, and ongoing education to enhance your knowledge of dental procedures, technologies, and administrative acumen.
• Uphold and adhere to all dental practice policies, procedures, and safety standards to ensure compliance with regulatory requirements.
• Ensure a clean and organized treatment environment, restocking supplies, and equipment as necessary
• Efficiently coordinate patient scheduling to maximize the productivity of dental providers and meet patient needs.

Great Lakes Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all applicants to apply.