Dental Office Patient Experience Coordinator

Sonrava Health; Austin (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid time Off

401(k)

Employee Assistance Program

Job summary

Sonrava Health is seeking a Patient Care Coordinator to join our Austin dental team. The PCC will serve as the key liaison for patients, ensuring a seamless, welcoming experience by greeting patients, introducing them to the office, coordinating treatment services, and fostering lasting relationships.

The role requires exceptional communication, a passion for customer service, and sales aptitude to help discuss treatments, costs, insurance coverage, and payment options with patients.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Job description

Sonrava Health is seeking a Patient Care Coordinator to join our Austin dental team. The PCC will serve as the key liaison for patients, ensuring a seamless, welcoming experience by greeting patients, introducing them to the office, coordinating treatment services, and fostering lasting relationships.

The role requires exceptional communication, a passion for customer service, and sales aptitude to help discuss treatments, costs, insurance coverage, and payment options with patients.