Dental Patient Experience Coordinator

Johnson Family Dental; North Vernon (IN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

HSA

Telemedicine

FSAs

Life insurance

Disability insurance

Employee discount

Pet insurance

401k

Job summary

Johnson Family Dental in Indiana is seeking a Treatment Care Coordinator to create positive patient experiences using our G3 approach—Greeting, Guiding, Gratitude. You will help patients feel welcome whether they are in treatment or calling to schedule appointments and assist with financial arrangements.

This role requires strong communication, dental terminology knowledge, and a customer-service mindset, with opportunities to grow as part of a supportive dental team.

Qualifications

• At least one year of related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for choosing us for our dental care and treat everyone with respect and professionalism

Skills

Customer service

Dental terminology

Communication skills

Job description

Johnson Family Dental in Indiana is seeking a Treatment Care Coordinator to create positive patient experiences using our G3 approach—Greeting, Guiding, Gratitude. You will help patients feel welcome whether they are in treatment or calling to schedule appointments and assist with financial arrangements.

This role requires strong communication, dental terminology knowledge, and a customer-service mindset, with opportunities to grow as part of a supportive dental team.