Dental Patient Experience Coordinator

Sonrava Health; McKinney (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Vision)

Paid time Off

401(k)

Employee Assistance Program

Job summary

Sonrava Health is seeking a Patient Care Coordinator to join the team and act as the primary liaison for patients. The PCC welcomes patients, introduces them to the office, coordinates treatments, and builds lasting relationships through excellent service and helpful sales conversations.

The role emphasizes delivering a welcoming experience, explaining treatment options and costs, and ensuring smooth scheduling and patient follow-up while maintaining privacy and safety standards.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Communication skills

Sales experience

Customer service

Attention to detail

Education

High school diploma

Tools

Denticon

Dentrix

Job description

Sonrava Health is seeking a Patient Care Coordinator to join the team and act as the primary liaison for patients. The PCC welcomes patients, introduces them to the office, coordinates treatments, and builds lasting relationships through excellent service and helpful sales conversations.

The role emphasizes delivering a welcoming experience, explaining treatment options and costs, and ensuring smooth scheduling and patient follow-up while maintaining privacy and safety standards.