Dental Patient Care Concierge: Scheduling & Relationships

Sonrava Health; Bellflower (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Time Off

401(k)

Employee Assistance Program

Job summary

Sonrava Health is seeking a Patient Care Coordinator to greet patients, coordinate appointments, and educate them on treatments, costs, and payment options. The role combines customer service with sales to support treatment uptake and patient satisfaction.

The PCC will maintain schedules, communicate clearly with patients and staff, ensure privacy and safety compliance, and may travel for training as needed.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Skills

Customer service

Communication

Sales

Attention to detail

Education

High school diploma

Tools

Denticon

Dentrix

Job description

Sonrava Health is seeking a Patient Care Coordinator to greet patients, coordinate appointments, and educate them on treatments, costs, and payment options. The role combines customer service with sales to support treatment uptake and patient satisfaction.

The PCC will maintain schedules, communicate clearly with patients and staff, ensure privacy and safety compliance, and may travel for training as needed.