Dental Patient Experience Coordinator

Smile Brands Inc.; Gig Harbor (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision

401k plan

Paid time off

Employee discount programs

Flexible scheduling

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator in Gig Harbor, WA. You will be the first contact for patients, helping them feel welcomed and informed throughout their dental journey.

The role focuses on guiding patients through check-in, check-out, scheduling, insurance verification and explaining treatment options with clear communication. The position emphasizes building rapport, delivering a positive patient experience, and supporting the dental team in a fast-paced environment.

Qualifications

• 1+ year of experience in dental, healthcare, medical, hospitality or customer-service setting preferred.
• Strong communication and interpersonal abilities are essential.
• A genuine passion for helping people and delivering great service.
• Ability to build rapport and create positive relationships with patients.
• Strong organizational skills and attention to detail.
• Comfortable in a fast-paced, team-driven environment.
• Positive, professional and patient-first approach.

Responsibilities

• Greeting: create a warm, welcoming environment for every patient.
• Guiding: assist with check-in/check-out, scheduling, insurance verification, and questions about care.
• Treatment Support: explain treatment recommendations and payment options.
• Patient Experience: build trust and ensure a comfortable, stress-free visit.
• Communication: answer phones and convey information clearly with patients and team.
• Scheduling: maintain an efficient schedule and maximize care opportunities.
• Gratitude: show appreciation and foster confidence in choosing us.

Skills

Communication skills

Interpersonal skills

Customer-service mindset

Rapport-building

Organizational skills

Attention to detail

Team-oriented

Patient-first approach

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator in Gig Harbor, WA. You will be the first contact for patients, helping them feel welcomed and informed throughout their dental journey.

The role focuses on guiding patients through check-in, check-out, scheduling, insurance verification and explaining treatment options with clear communication. The position emphasizes building rapport, delivering a positive patient experience, and supporting the dental team in a fast-paced environment.