Dental Patient Coordinator

SANTA CRUZ DENTAL GROUP; Santa Cruz (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

In-house Dental Benefits

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Vision insurance

Job summary

Santa Cruz Dental Group in Santa Cruz, CA, seeks an Experienced Dental Patient Coordinator to manage front desk operations, verify insurance, present estimates, and coordinate treatment scheduling.

This role requires Dentrix proficiency, strong organization, and a patient-first mindset; we value accountability, clear communication, and teamwork to support daily production goals.

Qualifications

• Minimum 2 years of dental front office experience.
• Dentrix proficiency is required.
• Strong knowledge of dental insurance and billing.
• Comfortable discussing financial arrangements.
• Highly organized and detail oriented.
• Professional and team oriented mindset.

Responsibilities

• Manage a productive and organized schedule that supports daily production goals.
• Insurance verification and accurate benefit breakdowns.
• Presenting financial estimates and collecting payments confidently.
• Coordinating treatment scheduling efficiently.
• Maintaining recall and reactivation systems.
• Supporting smooth communication between patients and clinical team.
• Ensuring HIPAA compliance and accurate documentation.

Skills

Front office experience

Dentrix proficiency

Billing & Insurance knowledge

Professionalism & teamwork

Tools

Dentrix

Insurance verification systems

Job description

Benefits:

• In-house Dental Benefits
• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Vision insurance

Experienced Dental Patient Coordinator

Santa Cruz Dental Group | Santa Cruz, CA

Full Time | Monday to Friday | 40 Hours Per Week

About Us

Santa Cruz Dental Group is a well-established private practice focused on clinical excellence, strong systems, and long term team stability. We value professionalism, accountability, and a patient-first mindset.

We are seeking an experienced Dental Patient Coordinator who understands that the front office drives both patient experience and production success.

This is not an entry-level position. Dental front office experience is preferred.

What You Will Own

• Managing a productive and organized schedule that supports daily production goals
• Insurance verification and accurate benefit breakdowns
• Presenting financial estimates and collecting payments confidently
• Coordinating treatment scheduling efficiently
• Maintaining recall and reactivation systems
• Supporting smooth communication between patients and clinical team
• Ensuring HIPAA compliance and accurate documentation

90 Day Success Expectations

By Day 30

• Confidently navigate Dentrix
• Complete insurance verifications independently
• Understand provider schedules and daily production targets
• Demonstrate professional and clear patient communication

By Day 60

• Manage scheduling with minimal supervision
• Present treatment estimates accurately
• Maintain recall system without errors
• Contribute to improved schedule efficiency

By Day 90

• Independently manage front office flow
• Support consistent daily production goals
• Reduce scheduling gaps and last minute cancellations
• Contribute positively to team culture and accountability

Success in this role means taking ownership, staying organized, and communicating proactively.

Our Culture & Values

We are a team that values:

• Accountability over excuses
• Clear communication
• Professional presentation
• Respect for patients and team members
• Strong systems and continuous improvement
• Long term growth and stability

We are not a high drama environment. We believe in mutual respect, reliability, and doing what we say we will do.

Qualifications

• Minimum 2 years of dental front office experience
• Dentrix proficiency required
• Strong knowledge of dental insurance and billing
• Comfortable discussing financial arrangements
• Highly organized and detail oriented
• Professional and team oriented mindset