Dental Patient Concierge & Scheduling Specialist

Dental Care Alliance; New Haven (CT); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Job summary

Long Wharf Dental in New Haven, Connecticut, seeks a Patient Service Representative to join our clinical team. You will greet patients, answer phones, schedule appointments and assist with treatment planning and billing.

This full-time role offers competitive benefits, team-oriented collaboration, and opportunities to grow in a modern practice dedicated to patient comfort and outstanding dental care. Experience in a dental or medical front desk is preferred, and strong customer service skills

Qualifications

• 1 year experience in a dental, medical, or health-care front desk role.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones and delivering excellent customer service.

Responsibilities

• Greet patients and create a welcoming check-in/out experience.
• Answer patient questions according to DCA policies.
• Answer telephones and triage inquiries.
• Schedule and manage appointments; maintain appointment book.
• Confirm and follow up on appointments and no-shows.
• Register patients at sign-in; post charges/payments to accounts.
• Check voicemail daily and keep waiting area orderly.

Skills

Customer service

Phone etiquette

Appointment scheduling

Billing assistance

Job description

Long Wharf Dental in New Haven, Connecticut, seeks a Patient Service Representative to join our clinical team. You will greet patients, answer phones, schedule appointments and assist with treatment planning and billing.

This full-time role offers competitive benefits, team-oriented collaboration, and opportunities to grow in a modern practice dedicated to patient comfort and outstanding dental care. Experience in a dental or medical front desk is preferred, and strong customer service skills