Pediatric Dental Patient Care Coordinator

Smilebuilderz LLC; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off for FT Staff

Medical, Dental, & Vision Insurance

401(K) Plan

Employee Referral Program

Job summary

Smilebuilderz LLC is seeking a compassionate Pediatric Dental Patient Care Coordinator to enhance patient experiences in a multi-specialty dental practice. This integral role requires coordinating care for young patients, managing appointments, and assisting with insurance processes.

The ideal candidate has previous experience in a dental setting, strong customer service skills, and a detail-oriented approach. The position offers a supportive environment focusing on the needs of pediatric patients and their families.

Qualifications

• Previous experience in a dental or medical office, preferably in pediatrics.
• Proficient in handling insurance verification.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for pediatric patients and their families.
• Schedule, confirm, and manage patient appointments.
• Verify insurance benefits and eligibility before appointments.
• Maintain accurate and up-to-date patient records.

Skills

Strong customer service skills

Communication skills

Proficiency in dental software

Detail-oriented

Compassionate attitude

Tools

Dental software

Job description

Description

Schedule:

Monday-Friday 7:40am-5:30pm

Smilebuilderz Mission

To develop an elite team of professionals

that set the standard for providing

quality oral healthcare solutions.

Through our consistent professionalism

and effectiveness, we will become admired by

our peers and respected by our patients.

Summary of Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year

IN ADDITION, SMILEBUILDERZ OFFERS:

• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefit
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

Job Summary:

We are seeking a compassionate and organized Pediatric Dental Patient Care Coordinator to join our multi-specialty dental practice. This role is essential in providing an exceptional experience for our young patients and their families, ensuring smooth coordination of care, and assisting with scheduling, insurance, and communication between the clinical and administrative teams.

Key Responsibilities:

Patient Experience & Communication

• Serve as the first point of contact for pediatric patients and their families, ensuring a warm and welcoming environment.
• Educate parents and guardians about treatment plans, post-visit care, and financial responsibilities.
• Address patient concerns with empathy, helping to ease dental anxiety for children.

Scheduling & Appointment Coordination

• Schedule, confirm, and manage patient appointments, including recalls and follow-ups.
• Optimize provider schedules to ensure efficient patient flow.
• Coordinate referrals and specialty appointments when needed.

Insurance & Billing Support

• Verify insurance benefits and eligibility before appointments.
• Assist with claim submissions, pre-authorizations, and financial arrangements.
• Explain treatment costs and payment options to parents in a clear and professional manner.

Administrative & Compliance Responsibilities

• Maintain accurate and up-to-date patient records in the practice management system.
• Ensure compliance with HIPAA and other regulations regarding patient information.
• Assist with front desk duties, such as answering phones, checking in patients, and processing paperwork.

Requirements

Qualifications & Skills:

Required:

• Previous experience in a dental or medical office, preferably in pediatrics.
• Strong customer service and communication skills, especially when working with children and parents.
• Proficiency in dental software and insurance verification.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Compassionate and patient-focused attitude.

Preferred:

• Knowledge of dental terminology and pediatric dental procedures.
• Experience handling Medicaid and private dental insurance claims.