Dental Patient Care Concierge & Treatment Coordinator

Sonrava; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Vision)

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team in the Houston area. The PCC will warmly greet patients, guide them through the office, coordinate treatment services and nurture long-term relationships with patients and families.

The role requires excellent communication, a passion for service, and a talent for sales to support treatment planning, insurance discussions, and payment options. Travel for training may be needed.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Sales

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team in the Houston area. The PCC will warmly greet patients, guide them through the office, coordinate treatment services and nurture long-term relationships with patients and families.

The role requires excellent communication, a passion for service, and a talent for sales to support treatment planning, insurance discussions, and payment options. Travel for training may be needed.