Dental Patient Care & Billing Specialist

GOEBEL FIXTURE COMPANY; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cooperative Health is seeking a full-time Front Desk/Patient Access specialist to join our dental/healthcare team in Columbia, SC. You will handle patient check-in/out, appointment scheduling, data entry in EMR, and insurance eligibility/authorizations to support efficient operations.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Dental terminology knowledge and familiarity with practice management software are

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience.
• Knowledge of dental terminology, procedures, and practice management software.
• Familiarity with dental insurance, scheduling, and front desk operations.
• Strong communication skills with the ability to multitask in a fast-paced environment.
• Bilingual applicants strongly encouraged to apply.

Responsibilities

• Routinely demonstrate superior customer service skills and greet patients with a courteous, professional approach.
• Answer telephones promptly and determine the best way to meet caller’s needs.
• Obtain current patient information and accurately enter/update in EMR system.
• Verify insurance eligibility and obtain authorizations as needed.
• Assist with paperwork and check patients in/out using EMR system.
• Schedule and reschedule appointments via phone and in person using EMR system.
• Understand co-pays, deductibles, co-insurance, ICD-9/CPT codes and diagnoses to support revenue.
• Collect co-pays and pursue past-due balances when appropriate.

Skills

Customer service

Communication skills

Multitasking

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

Cooperative Health is seeking a full-time Front Desk/Patient Access specialist to join our dental/healthcare team in Columbia, SC. You will handle patient check-in/out, appointment scheduling, data entry in EMR, and insurance eligibility/authorizations to support efficient operations.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Dental terminology knowledge and familiarity with practice management software are