Dental Patient Advocate & Financing Specialist

Pds-Health-2; Seattle (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

Ballard Modern Dentistry is seeking a Healthcare Coordinator to partner with supported Dentists and help patients commit to the best treatment with urgency. You will educate patients on financing options, support case acceptance, and maintain PPE and a perfect patient experience (PFL).

Key tasks include mastering the PDS system, guiding patients through financial choices, and addressing objections. Travel between offices may be required to support coverage and continuity.

Qualifications

• Knowledge of office practices, technology applications and patient insurances.
• Results oriented, energetic self-starter; meets commitments.
• Patient advocate with empathy and ethics.
• Detail-oriented, data-driven, organized, and process-focused.
• Financial acumen; understands local market drivers and unit economics.
• Influencer who can create win/win scenarios.
• Self-motivated and capable of working independently or in a team.
• Ability to multi-task effectively without compromising quality.

Responsibilities

• Models company culture, values, standards and best practices.
• Gains financial commitment from patients to start recommended dentistry.
• Proficient in PDS system to assist patients in decisions.
• Executes HC handoff with clinicians for each exam.
• Educates patients on financing options and treatment choices.
• Overcomes objections and secures insurance pre-authorizations.
• Ensures the office exemplifies the Comprehensive Care Model.
• Participates in daily huddles, team meetings and required sessions.
• Understands business imperatives and impacts metrics.

Skills

Office practices

Financial acumen

Patient advocate

Interpersonal skills

Multi-tasking

Communication skills

Confidentiality

Education

High School Diploma or GED

Preferred coursework in dentistry/insurance/business

Tools

PDS system

Job description

Ballard Modern Dentistry is seeking a Healthcare Coordinator to partner with supported Dentists and help patients commit to the best treatment with urgency. You will educate patients on financing options, support case acceptance, and maintain PPE and a perfect patient experience (PFL).

Key tasks include mastering the PDS system, guiding patients through financial choices, and addressing objections. Travel between offices may be required to support coverage and continuity.