Dental Operations Manager

Aspen Dental; Gastonia (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Aspen Dental in Gastonia, NC seeks an Operations Manager to own the performance of a multi-million-dollar dental practice, lead teams, and enhance patient experience through disciplined operations. The role requires driving results, coaching staff, and implementing data-driven improvements in a fast-paced, service-focused environment.

Successful candidates will be adept at aligning clinical and administrative functions with organizational priorities, and will build a strong leadership pipeline

Qualifications

• Leadership experience with ownership of team or business results.
• Ability to drive performance through people, process, and data.
• Comfort leading in a fast-paced, service-based environment.

Responsibilities

• Own total business performance, including KPIs, revenue growth, and patient experience.
• Analyze performance data to identify trends, risks, and opportunities, and implement action plans.
• Lead monthly performance discussions and drive accountability for results.
• Build and sustain a high-performing team through coaching and clear expectations.
• Create a leadership culture focused on engagement, development, and bench strength.
• Develop a talent pipeline to support current performance and future growth.
• Drive operational excellence: scheduling, workflow, and standards execution.
• Ensure day-to-day operations are disciplined to maximize productivity and service delivery.
• Align team and operations with organizational priorities and long-term growth.

Skills

Leadership

Data-driven

People management

Job description

Job Requirements

The Dental Operations Manager (OM) is the accountable business leader for a multi-million-dollar office, responsible for driving performance, leading teams, and ensuring operational excellence. This role requires a shift from operator to full business owner mindset, with end-to-end ownership of results, team engagement, and customer experience.

Role Responsibilities

• Own total business performance, including KPIs, revenue growth, and customer/patient experience
• Analyze performance data to identify trends, risks, and opportunities, and execute clear action plans
• Lead monthly performance discussions and drive accountability for results
• Build and sustain a high-performing team through coaching, development, and clear expectations
• Create a strong leadership culture focused on engagement, development, and bench strength
• Develop a talent pipeline to support current performance and future growth
• Drive operational excellence, including scheduling effectiveness, workflow efficiency, and execution of standards
• Ensure consistency and discipline in day-to-day operations to maximize productivity and service delivery
• Operate with a business owner mindset, making strategic, data-driven decisionsAlign team and operations to organizational priorities and long-term growth

Qualifications

Work Experience

• 1-2+ years of leadership experience with demonstrated ownership of team or business results
• Proven ability to drive performance through people, process, and data

Preferred:

• Experience in healthcare or a comparable service-based environment
• Experience supporting or leading a multi-million-dollar business

Success Profile

The successful GM acts as a business owner - driving results, building strong teams, and executing with discipline. They lead through coaching, hold themselves and others accountable, and thrive in a fast-paced, performance-driven environment.