Director Operations

Socket.dev; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Socket.dev seeks aDirector of Operations to lead all dental market activities, drive growth, and ensure exceptional patient care across multiple offices. This field-based role requires strong leadership, budgeting, and data analytics to optimize regional profitability and service standards.

The position involves frequent travel to offices in the region and close collaboration with executive leadership to achieve regional objectives and patient-focused outcomes.

Qualifications

• Bachelor's degree required.
• 3+ years managing multiple practice/site locations, preferably in dental.
• Proven track record of growth and customer service initiatives.
• Ability to forecast and analyze business trends to maximize territory performance.

Responsibilities

• Drive operational, financial, and clinical performance of dental offices in the region.
• Oversee day-to-day operations to meet performance goals, patient volume, revenue and satisfaction.
• Analyze KPIs and implement strategies to improve results.
• Collaborate with executive team to align regional goals with strategy.

Skills

Leadership

Team Management

Budgeting

Data Analysis

Forecasting

Travel

Education

Bachelor's degree

Job description

Overview

As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market.

This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.

As the head of your region, you'll motivate, mentor, and guide your team of Business Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.

Responsibilities

Operational Leadership & Performance

• Drive the operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
• Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
• Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.

Team Development & Leadership

• Lead, mentor, and develop a team of office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
• Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
• Foster an environment that encourages transparent communication, teamwork, and alignment with company values.

Patient Care & Clinical Excellence

• Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met

Qualifications

• Bachelor's degree
• At least three years of experience managing multiple practice/site locations (3+) preferable in the Dental Industry
• Proven track record of year-over-year growth
• Proven track record of measurable, successful customer service initiatives
• Ability to forecast and analyze business trends to maximize territory performance and profitability
• Ability to create and maintain a budget
• Travel within the required territory (5 days in the field)