Dental Office Revenue & Guest Experience Lead

MB2 Dental; Rocklin (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Short- and long-term disability

Generous PTO and paid holidays

Traditional and Roth 401(k)

Referral bonus program

Free CE courses provided by affiliated

Job summary

Pure Dentistry in Rocklin, CA is seeking a detail‑driven billing specialist to be the warm voice on the revenue cycle. You’ll verify eligibility, submit accurate claims with CDT codes, post payments, and help guests understand their balances with empathy.

With 3+ years in a dental office and strong knowledge of EOBs, EFTs, and denial management, you’ll partner with our clinical team to keep accounts clean and accurate while providing outstanding service on the phone.

Qualifications

• 3+ years in a dental office with insurance billing and payment posting.
• Working knowledge of CDT codes, EOBs, ERAs, EFTs, contractual adjustments, and denial management.
• Experience in dental practice management software (Open Dental strongly preferred).
• Accuracy, follow-through, and the ability to juggle priorities in a busy practice.

Responsibilities

• Greet callers by name whenever possible, and help guests, referring offices, and insurance representatives with care and professionalism.
• Assist with scheduling, messages, and timely follow-up so nothing falls through the cracks.
• Handle questions about benefits and balances calmly and without blame. When something goes wrong, you listen, apologize, solve it, and thank them.
• Verify eligibility and benefits, then prepare and submit accurate claims with the right CDT codes, narratives, radiographs, and documentation.
• Post insurance payments from EOBs, ERAs, and EFTs, and reconcile adjustments, write-offs, and patient responsibility.
• Work aging reports, follow up on outstanding and denied claims, and correct and resubmit when needed.
• Spot underpayments, discrepancies, trends, and bring ideas for improving our process.
• Partner with the clinical team to gather what a claim needs, so the guest never feels friction.

Skills

Dental billing experience

Phone etiquette

HIPAA knowledge

Tools

Open Dental

Job description

Pure Dentistry in Rocklin, CA is seeking a detail‑driven billing specialist to be the warm voice on the revenue cycle. You’ll verify eligibility, submit accurate claims with CDT codes, post payments, and help guests understand their balances with empathy.

With 3+ years in a dental office and strong knowledge of EOBs, EFTs, and denial management, you’ll partner with our clinical team to keep accounts clean and accurate while providing outstanding service on the phone.