Office Administrator

Pure Dentistry; Rocklin (CA); Presencial; USD 39.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life保险

Short- and long-term disability

Generous PTO and paid holidays

Traditional and Roth 401(k)

Referral bonus program

Free CE courses provided by affiliated

Descripción de la vacante

Pure Dentistry in Rocklin, CA is seeking a detail‑driven billing specialist to be the warm voice on the revenue cycle. You’ll verify eligibility, submit accurate claims with CDT codes, post payments, and help guests understand their balances with empathy.

With 3+ years in a dental office and strong knowledge of EOBs, EFTs, and denial management, you’ll partner with our clinical team to keep accounts clean and accurate while providing outstanding service on the phone.

Formación

• 3+ years in a dental office with insurance billing and payment posting.
• Working knowledge of CDT codes, EOBs, ERAs, EFTs, contractual adjustments, and denial management.
• Experience in dental practice management software (Open Dental strongly preferred).
• Accuracy, follow-through, and the ability to juggle priorities in a busy practice.

Responsabilidades

• Greet callers by name whenever possible, and help guests, referring offices, and insurance representatives with care and professionalism.
• Assist with scheduling, messages, and timely follow-up so nothing falls through the cracks.
• Handle questions about benefits and balances calmly and without blame. When something goes wrong, you listen, apologize, solve it, and thank them.
• Verify eligibility and benefits, then prepare and submit accurate claims with the right CDT codes, narratives, radiographs, and documentation.
• Post insurance payments from EOBs, ERAs, and EFTs, and reconcile adjustments, write-offs, and patient responsibility.
• Work aging reports, follow up on outstanding and denied claims, and correct and resubmit when needed.
• Spot underpayments, discrepancies, trends, and bring ideas for improving our process.
• Partner with the clinical team to gather what a claim needs, so the guest never feels friction.

Conocimientos

Dental billing experience

Phone etiquette

HIPAA knowledge

Herramientas

Open Dental

Descripción del empleo

Overview

At Pure Dentistry, we don't call the people we care for \"patients.\" We call them guests. Everything we do is built around giving each guest the best imaginable dental experience: a warm welcome by name, a team that anticipates their needs, and care that respects their right to understand their options and choose for themselves.

That experience doesn't stop at the treatment chair. It continues when a guest calls with a billing question, when an insurance claim gets resolved on the first try, and when their account is clean, accurate, and explained kindly. That's where you come in.

Compensation: $28 - $30 per hour, based on experience

Schedule

• Full-time
• Monday through Friday

Benefits

• Medical, dental, vision, and life insurance
• Short- and long-term disability options
• Generous PTO and paid holidays
• Traditional and Roth 401(k)
• Referral bonus program
• Free CE courses provided by our affiliated vendors

Who We're Looking For

You're the person who loves the satisfaction of a reconciled ledger and the voice on the phone that makes someone's day easier. You can read an EOB the way some people read a novel. You also understand that behind every claim is a real person who trusted us with their care. You take pride in getting the details right because you know what it means for the guest and for the team.

What You'll Do

Be the Warm Voice of Pure

• Greet callers by name whenever possible, and help guests, referring offices, and insurance representatives with care and professionalism
• Assist with scheduling, messages, and timely follow-up so nothing falls through the cracks
• Handle questions about benefits and balances calmly and without blame. When something goes wrong, you listen, apologize, solve it, and thank them.

Own the Revenue Cycle from Start to Finish

• Verify eligibility and benefits, then prepare and submit accurate claims with the right CDT codes, narratives, radiographs, and documentation
• Post insurance payments from EOBs, ERAs, and EFTs, and reconcile adjustments, write-offs, and patient responsibility
• Work aging reports, follow up on outstanding and denied claims, and correct and resubmit when needed
• Spot underpayments, discrepancies, trends, and bring ideas for improving our process
• Partner with the clinical team to gather what a claim needs, so the guest never feels friction

Be Part of Team Pure

• Join our morning huddles and stay connected to the day's flow
• Practice \"lateral service\": set your teammates up for success, and pitch in where the work needs you
• Use any quiet moments to help guest retention, reactivation, and the rest of the team

What You Bring

• 3+ years of dental office experience, including hands-on insurance billing, claims, and payment posting
• Working knowledge of CDT codes, EOBs, ERAs, EFTs, contractual adjustments, and denial management
• Experience in dental practice management software (Open Dental strongly preferred)
• Accuracy, follow-through, and the ability to juggle priorities in a busy practice
• Warm, clear communication on the phone and in writing
• A solid understanding of HIPAA and patient confidentiality
• A positive, team-first attitude, and the habit of leaving the rest of the day's noise at the door

Why PurePure Dentistry has served Rocklin for about 20 years. We're a multi-doctor practice offering every phase of dentistry, from preventive to cosmetic to advanced surgical care, and our clinical approach is grounded in Kois Center training. We invest in our team's growth. Our goal is for every team member to feel that their professional goals are known and supported. Becoming part of Team Pure is an honor and a distinction, and we take great pride in the empathy and hospitality we show every guest.

Pure Dentistry is an equal opportunity employer