Dental Office Patient Experience & Scheduling Coordinator

Carolinas Center For Oral & Facial Surgery; West Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator in West Columbia, SC for a full-time clerical role. You will be the front-line contact, guiding patients through the process from referrals to scheduling and benefits verification.

The role requires strong customer service, familiarity with medical office operations, and the ability to learn new software quickly. Prior exposure to EMR systems and MS Office is preferred.

Qualifications

• High school diploma or equivalent and experience in a medical or dental office.
• Proficient in MS Office and EMR systems.
• Ability to quickly learn new software programs.

Responsibilities

• Provide outstanding customer service and serve as the first point of contact for patients.
• Answer phones, handle inquiries, and schedule patient appointments.
• Confirm appointments and provide pre-visit instructions to patients.
• Coordinate benefit verification, coverage, and co-pays for procedures.
• Assist with information requests from third-party payers and coordinate with staff.
• Coordinate referrals and radiography verification with other offices.

Skills

Microsoft Office

EMR

Customer service

Education

High School Diploma or equivalent

Associates or Bachelor's degree in healthcare administration (preferred)

Tools

EMR systems

Microsoft Office

Job description

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator in West Columbia, SC for a full-time clerical role. You will be the front-line contact, guiding patients through the process from referrals to scheduling and benefits verification.

The role requires strong customer service, familiarity with medical office operations, and the ability to learn new software quickly. Prior exposure to EMR systems and MS Office is preferred.