Patient Experience Coordinator

Carolinas Center For Oral & Facial Surgery; West Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator in West Columbia, SC for a full-time clerical role. You will be the front-line contact, guiding patients through the process from referrals to scheduling and benefits verification.

The role requires strong customer service, familiarity with medical office operations, and the ability to learn new software quickly. Prior exposure to EMR systems and MS Office is preferred.

Qualifications

• High school diploma or equivalent and experience in a medical or dental office.
• Proficient in MS Office and EMR systems.
• Ability to quickly learn new software programs.

Responsibilities

• Provide outstanding customer service and serve as the first point of contact for patients.
• Answer phones, handle inquiries, and schedule patient appointments.
• Confirm appointments and provide pre-visit instructions to patients.
• Coordinate benefit verification, coverage, and co-pays for procedures.
• Assist with information requests from third-party payers and coordinate with staff.
• Coordinate referrals and radiography verification with other offices.

Skills

Microsoft Office

EMR

Customer service

Education

High School Diploma or equivalent

Associates or Bachelor's degree in healthcare administration (preferred)

Tools

EMR systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Coordinator

Full Time Clerical West Columbia, SC, US

2 days ago Requisition ID: 2654

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office