Patient Coordinator

The Oral Surgery Institute; Greensboro, Northern (NC, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The Oral Surgery Institute of the Carolinas is seeking a Patient Coordinator to reflect our brand and deliver outstanding service in a fast-paced dental healthcare setting. You will be the face of the practice, ensuring a friendly, professional first impression and accurate patient intake.

You will register patients, schedule visits, check insurance, collect balances, and coordinate communication among patients, referring offices, and clinical staff while upholding HIPAA privacy.

Qualifications

• High school diploma or equivalent.
• Excellent organizational and communication skills.
• Ability to remain calm under pressure.
• Detail-oriented with strong multitasking.
• Comfortable using computers and practice management software.

Responsibilities

• Greet and welcome patients professionally.
• Register and check in patients with complete paperwork.
• Schedule appointments and manage provider calendars.
• Collect balances and post payments to accounts.
• Answer and triage incoming calls.
• Coordinate communication between patients, offices, and staff.
• Verify insurance benefits as needed.
• Maintain patient confidentiality per HIPAA.
• Support other administrative duties.
• Optimize patient flow to maximize productivity.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Multitasking

Computer literacy

Education

High school diploma

Healthcare admin degree

Tools

Practice management software

Job description

The Oral Surgery Institute of the Carolinas

Title: Patient Coordinator
Status: Hourly

Summary

Our Oral and Maxillofacial Surgery practice is seeking a Patient Coordinator who exemplifies our practice values and brand. Our Patient Coordinators are the face of the practice and set the tone for each patient's experience, beginning with the very first interaction.

This role requires strong character, exceptional attention to detail, excellent communication skills, and a commitment to providing outstanding service in a fast-paced healthcare environment.

Essential Duties & Responsibilities

• Greet and welcome patients with a friendly, professional, and helpful demeanor.
• Register and check in patients while ensuring all required paperwork, consents, and demographic information are completed prior to appointments.
• Schedule patient appointments and manage provider schedules using practice management software.
• Collect patient balances and accurately post payments to patient accounts.
• Answer and triage incoming phone calls to the appropriate department.
• Coordinate communication between patients, referring offices, and clinical staff.
• Verify insurance benefits for scheduled patients as needed.
• Manage high call volumes with efficiency, professionalism, and courtesy.
• Effectively manage scheduling to optimize patient flow and maximize provider productivity.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform other administrative duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Excellent organizational, communication, and customer service skills.
• Ability to remain calm, professional, and compassionate in a fast-paced, high-pressure environment.
• Strong attention to detail and ability to multitask effectively.
• Comfortable using computers and learning practice management software.

Preferred

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
• Previous medical office, dental office, insurance, or call center experience preferred.
• Experience working in a fast-paced healthcare or customer service environment.
• Bilingual (Spanish) preferred.
• Accountable, dependable, and open to feedback.

We are committed to providing exceptional patient care and are looking for someone who shares our dedication to professionalism, compassion, and teamwork.