Dental Office Patient Concierge

Great Expressions; Decatur, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Great Expressions in Decatur, GA is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and assist with administrative tasks. You will play a vital role in delivering a positive patient experience within a dental practice.

The role requires 1–3 years of reception or customer service experience in a dental office and a high school diploma or equivalent; healthcare admin certification is a plus. Apply to join our team and support efficient patient care.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent; healthcare administration coursework or certification is a plus.

Responsibilities

• Greet patients and provide a warm welcome to visitors.
• Schedule appointments considering staff availability and patient preferences.
• Maintain patient records and ensure confidentiality in line with privacy regulations.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information including medical history and insurance details.
• Handle billing tasks including co-pays and claims processing with insurance providers.
• Respond to patient inquiries via phone, email, or in person and provide practice information.
• Maintain the reception area and support smooth patient flow.

Skills

Customer service

Receptionist

Education

High school diploma or equivalent

Healthcare administration coursework/certification

Job description

Great Expressions in Decatur, GA is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and assist with administrative tasks. You will play a vital role in delivering a positive patient experience within a dental practice.

The role requires 1–3 years of reception or customer service experience in a dental office and a high school diploma or equivalent; healthcare admin certification is a plus. Apply to join our team and support efficient patient care.