Dental Office Ops Leader: Scheduling, Payroll & Training

OMS360; Southgate (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

OMS360 is seeking an Office Manager for our Michigan dental/medical practice. The role partners with the Regional Operations Manager and clinical leaders to optimize daily operations, staffing, payroll, and training. You will drive culture, coordinate scheduling, and ensure superb patient service.

The position emphasizes relationship-building, business acumen, and practice knowledge to support efficient offices and successful outcomes for patients and team members.

Qualifications

• Experience in a medical or dental practice is preferred.
• Excellent communication skills, professionalism and customer service ability.
• Highly collaborative and team oriented.
• Ability to process information quickly and accurately.
• Willingness to learn new skills.
• Mature and dependable.

Responsibilities

• Leads the productive performance of the office and ensures each facility is fully staffed and running efficiently each day.
• Performs as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed.
• Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.).
• Drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values).
• Assist in Marketing collaboration, organization, and execution.
• Manage and own bonus tracking and practice KPIs.
• Assist with Doctor Schedule templating and Team Member scheduling.
• Manage Team Member Payroll, Accountability with HR, and recruiting with regional operations manager.
• Oversee office upkeep/maintenance.
• Track licensure and certification updates.
• Manage communications with Vendors/Third Parties (statements, invoices, inventory).
• Conduct Audits (patient charts, calls/texts/emails, A/R, trackers).
• Ensure compliance with payer and reimbursement policies.
• Deliver excellent patient service and care (concerns, reviews).
• Own training new Team Members and development/implementation of training manuals/plans.

Skills

Medical/dental practice experience

Excellent communication skills

Highly collaborative

Attention to detail

Ability to learn quickly

Mature and dependable

Job description

OMS360 is seeking an Office Manager for our Michigan dental/medical practice. The role partners with the Regional Operations Manager and clinical leaders to optimize daily operations, staffing, payroll, and training. You will drive culture, coordinate scheduling, and ensure superb patient service.

The position emphasizes relationship-building, business acumen, and practice knowledge to support efficient offices and successful outcomes for patients and team members.