Dental (Oral Surgery) Office Manager

OMS360; Southgate (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

OMS360 is seeking an Office Manager for our Michigan dental/medical practice. The role partners with the Regional Operations Manager and clinical leaders to optimize daily operations, staffing, payroll, and training. You will drive culture, coordinate scheduling, and ensure superb patient service.

The position emphasizes relationship-building, business acumen, and practice knowledge to support efficient offices and successful outcomes for patients and team members.

Qualifications

• Experience in a medical or dental practice is preferred.
• Excellent communication skills, professionalism and customer service ability.
• Highly collaborative and team oriented.
• Ability to process information quickly and accurately.
• Willingness to learn new skills.
• Mature and dependable.

Responsibilities

• Leads the productive performance of the office and ensures each facility is fully staffed and running efficiently each day.
• Performs as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed.
• Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.).
• Drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values).
• Assist in Marketing collaboration, organization, and execution.
• Manage and own bonus tracking and practice KPIs.
• Assist with Doctor Schedule templating and Team Member scheduling.
• Manage Team Member Payroll, Accountability with HR, and recruiting with regional operations manager.
• Oversee office upkeep/maintenance.
• Track licensure and certification updates.
• Manage communications with Vendors/Third Parties (statements, invoices, inventory).
• Conduct Audits (patient charts, calls/texts/emails, A/R, trackers).
• Ensure compliance with payer and reimbursement policies.
• Deliver excellent patient service and care (concerns, reviews).
• Own training new Team Members and development/implementation of training manuals/plans.

Skills

Medical/dental practice experience

Excellent communication skills

Highly collaborative

Attention to detail

Ability to learn quickly

Mature and dependable

Job description

Job Summary:

Michigan Center for Oral Surgery is a high energy, fast paced practice with a passion for providing excellent care to patients and creating a fun environment for team members!

The Office Manager collaborates with the Regional Operations Manager in making operational decisions for the office. This role serves as a key member of the Michigan Center for Oral Surgery (MCOS) team, collaborating with doctors and other clinical/administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.

Essential Functions, Duties, and Responsibilities:

• Leads the productive performance of the office and ensures each facility is fully staff and running efficiently each day


• Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed


• Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)


• Drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)


• Assist in Marketing collaboration, organization, and execution


• Manage and own bonus tracking and practice KPIs


• Assist with Doctor Schedule Templating and Team Member scheduling


• Manage Team Member Payroll, Accountability collaborating with Human Resources, along with team member hiring, termination, reviews, goal setting, and recruiting with the regional operations manager


• Oversee office upkeep/maintenance


• Track all licensure and certification updates


• Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)


• Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc.)


• Ensure compliance with payer and reimbursement policies


• Deliver excellent patient service and care (concerns, reviews, etc.)


• Own training new Team Members and development/implementation of training manuals/plans

Qualifications:

• Experience working in a medical or dental practice is preferred


• Excellent communication skills, professionalism and customer service ability.


• Highly collaborative


• Ability to process information quickly and accurately


• Willingness to learn new skills.


• Mature and dependable.

OMS360 is an Equal Opportunity Employer (EEO).

OUR CORE VALUES

• Teamwork: We are one community; partners with a shared vision of success. We are more powerful together than alone.


• Integrity: We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.


• Growth-Minded: We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.


• Excellence: We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.


• Respect: We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness