Dental Office Operations Manager

InterDent; Irvine (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Employee Assistance Program

Medical and pharmacy, dental, vision

6 paid holidays and 2 paid floating

PTO (80 hours per year for hourly)

401k plan and deferred compensation

CE credits

Job summary

Gentle Dental Irvine is seeking a motivated Business Manager to ensure the office runs smoothly from open to close. You will partner with a Director of Operations and Area Clinical Director to deliver exceptional patient service, foster a positive team-based culture, and support office performance.

The role involves supervising non-clinical staff, payroll/invoicing, scheduling, cash handling, and reporting. Strong communication and computer skills with Denticon/QSI experience are a plus.

Qualifications

• Previous dental or healthcare management experience preferred but not required.
• Excellent verbal and written communication skills.
• Computer literate; Denticon/QSI experience is a plus.
• Ability to supervise and coordinate non-clinical staff and payroll tasks.
• Knowledge of dental insurance plans and billing procedures.

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Directly supervise the office team including selection and training of non-clinical staff, monitor hours and approve timesheets, ensure team members comply with licensing and training requirements.
• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
• Organize the day to day operations of the office; schedule an appropriate number of team members to ensure all providers are supported, conduct team huddles daily, collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary
• Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the Company’s Cash Handling Policy
• Review production reports and communicate results with the team to make sure the office’s budget is met or exceeded every month
• May act as a backup to the front office team; schedule and confirm appointments, answer the telephone, assist with patient questions, enter and present treatment plans, submit accurate insurance claims, collect patient balances
• Address patient complaints in a timely and compassionate manner, including escalated patients
• Act as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions
• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.
• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.
• Perform other duties as assigned or necessary to support the office/company.

Skills

Office management

Communication skills

Team leadership

Customer service

Education

Bachelor's degree or higher

High School diploma or equivalent

Tools

QSI/Denticon experience

Job description

Gentle Dental Irvine is seeking a motivated Business Manager to ensure the office runs smoothly from open to close. You will partner with a Director of Operations and Area Clinical Director to deliver exceptional patient service, foster a positive team-based culture, and support office performance.

The role involves supervising non-clinical staff, payroll/invoicing, scheduling, cash handling, and reporting. Strong communication and computer skills with Denticon/QSI experience are a plus.