Business Manager

InterDent Service Corporation; Irvine (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

401k plan

CE credits

Career advancement opportunities

Job summary

Gentle Dental Irvine is seeking a proactive Business Manager to keep the office running smoothly from open to close. You will supervise non-clinical staff, manage scheduling, payroll, bookkeeping and insurance claims while maintaining high patient care and service standards.

In partnership with the Director of Operations and Area Clinical Director, you will foster a positive team culture, optimize production, monitor budgets and ensure compliance with state laws and safety regulations.

Qualifications

• Experience in dental/healthcare management preferred
• Excellent verbal and written communication skills
• Computer literate; familiarity with dental software

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service; supervise the office team, hire/train non-clinical staff, monitor hours, approve timesheets
• Evaluate and review office production and procedures to improve efficiency, patient retention and profitability
• Analyze and organize office operations, including bookkeeping, invoicing, payroll preparation and other administrative tasks
• Organize day-to-day operations; schedule staff to support providers, conduct daily huddles, monitor flow and adjust as needed
• Collect payments from patients, handle overdue balances, and follow cash handling policies
• Review production reports and communicate results to meet or exceed monthly budget
• May back up front office tasks: schedule/confirm appointments, answer calls, present treatment plans, submit insurance claims, collect balances
• Address patient complaints promptly and compassionately, escalate when needed
• Prepare and understand insurance plan details and limitations
• Assist HR with recruitment, retention, and staff issue resolution
• Maintain knowledge of software systems for data reporting
• Ensure compliance with state dental laws and safety regulations

Skills

Leadership

Verbal communication

Written communication

Office administration

Tools

QSI

Denticon

Job description

Business Managers are committed to and passionate about their office. They ensure that their office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the purpose of the Business Manager is to ensure that our dental practices provide exceptional service to our patients, create a positive team based culture for our employees, and support the overall performance of the office.

Job Location:

Gentle Dental Irvine

4950 Barranca Pkwy.

Suite 105

Irvine, CA 92604, USA

Pay Range

$27.00 - 32.00 per hour/DOE

Position Schedule

Full-Time

Duties & Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service. Directly supervise the office team including; selection and training of non-clinical team members, monitor hours and approve timesheets, ensure team members comply with licensing and training requirements
• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
• Organize the day to day operations of the office; schedule an appropriate number of team members to ensure all providers are supported, conduct team huddles daily, collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary
• Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the Company’s Cash Handling Policy
• Review production reports and communicate results with the team to make sure the office’s budget is met or exceeded every month
• May act as a backup to the front office team; schedule and confirm appointments, answer the telephone, assist with patient questions, enter and present treatment plans, submit accurate insurance claims, collect patient balances
• Address patient complaints in a timely and compassionate manner, including escalated patients
• Act as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions
• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.
• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.
• Perform other duties as assigned or necessary to support the office/company.

Qualifications

• Previous Dental or healthcare management experience preferred but not required
• Must have excellent verbal and written communication skills.
• Computer literate a must (QSI/Denticon experience is a plus).

Benefits

• Employee Assistance Program
• Medical and pharmacy, dental, vision (for employees and their families)
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 2 Paid floating holiday
• PTO (80 hours per year for hourly)
• 401k plan and deferred compensation plan
• CE credits
• Career opportunities to advance with the company.

Gentle Dental has the resources you need to achieve true personal and career success.