Dental Office Leader: Ops & Patient Experience

Guardian Dentistry Partners; Edison (NJ); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Prime Dental is seeking an experienced Office Manager to lead daily operations and team performance. You will supervise all practice activities, manage opening/closing, and ensure policies and safety standards are followed.

The role requires strong leadership, communication, and operational excellence to keep patient flow smooth and goals on track. You will coordinate with the dentist and regional leadership, oversee HRIS and payroll, and drive continuous improvement across scheduling, training,

Responsibilities

• Daily Operations: supervise all practice activities and ensure coverage; manage opening/closing; reconcile daily financials; oversee supply inventory; primary practice contact; maintain policies and CPR certifications; utilize Workday, learning modules, metrics and P&L reports.
• Communication & Leadership: plan and run daily morning huddles; foster positive relationships with doctors and regional managers for clear cross-level communication.
• Practice Performance: meet monthly/quarterly targets; maintain accurate end-of-day and periodic KPI reporting; align with IMPACT goals and update regional management.
• Team Member Management & Support: supervise staff in HRIS; manage performance, conflicts; coach and cross-train; oversee recruiting, onboarding, schedules, payroll, and attendance.
• Patient Support & Guidance: ensure courteous, empathetic patient communication; manage patient flow and call answer system; support treatment uptake; minimize complaints.

Job description

Prime Dental is seeking an experienced Office Manager to lead daily operations and team performance. You will supervise all practice activities, manage opening/closing, and ensure policies and safety standards are followed.

The role requires strong leadership, communication, and operational excellence to keep patient flow smooth and goals on track. You will coordinate with the dentist and regional leadership, oversee HRIS and payroll, and drive continuous improvement across scheduling, training,