Dental Office Operations Lead – Patient Care & Scheduling

Aspen Dental; Chesterfield Charter Township (MI); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Career development

TAG U learning

Job summary

Aspen Dental is hiring an Assistant Dental Office Manager (Operations Lead) in Michigan to manage daily front office tasks and support patient care. You will undergo an eight‑week training program to succeed in your role and contribute to a community-focused practice.

As part of Aspen Dental, you’ll report to the Manager, supervise non-clinical staff, and help ensure efficient scheduling, insurance processing, and patient satisfaction across the front office operations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrate analytical thinking; place a premium on leveraging data.
• Organized and detail oriented.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs and regulations.
• Work collaboratively with other members of the dental team to provide exceptional patient care.
• Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection to ensure high quality of care.
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review data day to day to evaluate the impact on the practice.
• Oversee scheduling and confirm patient appointments.
• Verify insurance payment, collection, balance nightly deposits and credit card processing.
• Additional tasks assigned by the Manager.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Detail-oriented

Education

High school diploma or equivalent

College degree preferred

Job description

Aspen Dental is hiring an Assistant Dental Office Manager (Operations Lead) in Michigan to manage daily front office tasks and support patient care. You will undergo an eight‑week training program to succeed in your role and contribute to a community-focused practice.

As part of Aspen Dental, you’ll report to the Manager, supervise non-clinical staff, and help ensure efficient scheduling, insurance processing, and patient satisfaction across the front office operations.