Dental Office Operations Lead - Front Desk & Patient Experience

Aspen Dental Group; Michigan; On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

401(k) with match

Career development

Job summary

Aspen Dental Group is seeking an Assistant Dental Office Manager (Operations Lead) in Michigan. This full-time, on-site role includes supervising non-clinical staff, coordinating front desk tasks, and ensuring excellent patient experiences.

You’ll train in an eight-week program and support scheduling, insurance verification, and daily operations. The ideal candidate has strong communication skills, attention to detail, and comfort with data to improve clinic performance.

Qualifications

• Strong communication and interpersonal skills. Ability to build rapport with patients of all ages.
• Analytical thinking and comfort using data to improve operations.
• Organized and detail oriented with ability to manage multiple tasks.

Responsibilities

• Provide superior patient service with compassion and care in accordance with policies and standards.
• Work collaboratively with the dental team to support patient care and clinic operations.
• Consult with patients on treatment options and verify insurance payments and collections.
• Under Manager direction, supervise non-clinical team and reinforce daily tasks.
• Review data daily to evaluate impact on the practice and performance.
• Oversee scheduling and confirming patient appointments and deposits.

Skills

Communication

Analytical thinking

Organization

Detail oriented

Customer service

Education

High school diploma or equivalent

Job description

Aspen Dental Group is seeking an Assistant Dental Office Manager (Operations Lead) in Michigan. This full-time, on-site role includes supervising non-clinical staff, coordinating front desk tasks, and ensuring excellent patient experiences.

You’ll train in an eight-week program and support scheduling, insurance verification, and daily operations. The ideal candidate has strong communication skills, attention to detail, and comfort with data to improve clinic performance.